Terms & conditions

General service terms

1. Services

Mr Pinky's (Pty) Ltd provides laundry, dry-cleaning coordination, cleaning services and hotel amenities. Services are subject to availability and the requirements agreed for each order.

2. Processing and turnaround

Standard requests are generally processed within a minimum of two business days, depending on the selected service, load, stains, rewashes and current workload. Collection or delivery details are confirmed by WhatsApp or email.

3. Service area

Services offered through this website are available within South Africa. Collection and delivery are offered on confirmed routes in Stellenbosch and selected Cape Winelands areas.

4. Cancellations and refunds

If a service is unavailable and no work has been carried out, an applicable payment will be refunded. A customer may cancel before work starts without an administration fee. Once laundry or cleaning work has been completed, the service is not refundable.

5. Payments

Payment may be made using the methods offered at the time of booking, including supported card payments, cash or a secure YOCO payment option. Card details are handled by the payment provider and are not stored with ordinary customer details. Transactions are processed in South African Rand.

6. Scheduling

Bookings may be made through the website, WhatsApp or by calling 072 051 8239. Please give at least one hour's notice for residential appointments, two hours for non-rental commercial appointments and 24 hours for rental commercial appointments. Collection windows remain subject to route and operational availability.

7. Domestic minimum

The minimum domestic collection is 7 kg. Loads below 7 kg may be charged at the 7 kg minimum. Collection and delivery charges may apply based on location and load size and will be confirmed when the booking is arranged.

8. Missed collections

Please cancel or reschedule more than one hour before the agreed collection window. If our driver arrives and the customer or laundry is unavailable, a no-show fee may apply. Additional laundry should be added to the booking before the collection.

9. Unattended collection or delivery

When a customer asks us to leave laundry unattended or with a third party, Mr Pinky's is not responsible for the items before collection or after delivery. Our recorded collection and delivery times will be used for the order.

Laundry care

10. Suitability for laundering

Unless a specialist service has been agreed, items supplied for standard laundry are understood to be suitable for washing in water on a normal cycle and for tumble drying or natural drying where appropriate. Please do not include dry-clean-only or otherwise unsuitable items in a standard load. We may refuse hazardous or heavily contaminated items to protect our team.

11. Pockets, wear and garment condition

Customers are responsible for emptying pockets and checking care labels. We cannot accept responsibility for damage caused by objects left in garments. Normal laundering can cause ordinary wear, including fading, button loss, fabric fatigue, shrinkage, stretching, holes or abrasions. We may decline an item when we believe processing presents an unreasonable risk.

12. Sorting and colour transfer

Our standard process separates dark and coloured items from white and light items. Customers should complete any special separation before collection and tell us in writing about unusual care requirements. We cannot guarantee against colour transfer or dimensional change when items are unsuitable or incorrectly sorted.

13. Missing items

Standard laundry loads are not individually inventoried. Bundles are identified and kept within their allocated processing flow, but we cannot verify every item originally supplied. Any possible missing item must be reported within 24 hours of delivery so that we can investigate promptly.

14. Dry cleaning

Dry-cleaning items are inventoried when received for specialist processing. Extra treatment may be added when necessary and reflected on the final invoice. Delicate trims, missing care labels, leather and specialist materials carry additional risk and may require longer turnaround. Any concern must be reported within 24 hours of delivery.

15. Allergies

We use a range of detergents and cleaning products. Customers must notify us in writing by email, WhatsApp or booking note of any allergy or chemical sensitivity before collection or processing.

Privacy and legal

16. Personal information

Mr Pinky's processes personal information to provide services, manage orders, communicate with customers, improve operations and meet legal obligations. Information may include names, contact details, addresses, order information and details supplied directly or indirectly by the customer.

17. Privacy, sharing and security

Personal information is used for the purpose for which it was collected. It may be shared with service providers involved in fulfilling an order, subject to appropriate confidentiality obligations, or where required by law. Reasonable physical, electronic and managerial safeguards are used to protect the information we hold.

18. Your information rights

Customers may request access to or correction of their personal information, ask for deletion where permitted, or object to particular processing. Send requests to info@mrpinkys.co.za.

19. Responsibility

Mr Pinky's (Pty) Ltd is responsible for the services and transactions it provides, including customer support, dispute resolution and the agreed collection or delivery service.

20. Governing law

These terms and this website are governed by the laws of South Africa. Any legal proceedings relating to the service will be conducted in the appropriate courts of South Africa in the Western Cape.

21. Changes to these terms

Mr Pinky's may update these terms as the business or its services change. The current version will be published on this page. Continued use of the service after an update constitutes acceptance of the revised terms.

Last updated: September 2026.